Integrating Power Apps in your Omnichannel agent dashboard
In this article i will explain how can you add a PowerApp to your agent dashboard so…
Dynamics 365
Dynamics Omnichannel – Record identification rule with your contact\account entity
If you have recently setup Dynamics 365 Omnichannel, you would be wondering how to identify an incoming…
Configuring Facebook Chat in Dynamics 365 Omnichannel for Customer Service
In this blog post, i will discuss about how to configure Omni Channel Facebook Channel for your…